Your vehicle is an extensions of you. It is where your first date happened. It’s what drove you to your first duty station. You drove your kids home from the hospital in it. It is where your life happened. So it is only natural that you would want to have a little piece of home while you are far away.
At Trans Global, we know that being away from home is hard and we appreciate your sacrifice and service. We hope that our level of service and care in shipping your car shows our gratitude.
Why Ship Your Car With Trans Global?
At Trans Global, we have been shipping cars for U.S. Service Members for over 20 years. We understand your needs and expectations. Our mission is to make sure the shipment of your vehicle is a positive experience and that you receive superior service, and peace of mind.
We work closely with IAL and your transportation offices to insure you get comprehensive information and a swift service. This website is designed to provide you all the information you need to ship your vehicle and even provide you the shipping cost! You’re even able to book the shipment right from the site! Of course, we are only a phone call or email away for any questions you need answers to so feel free to reach out to us.
Why can’t I drop off/pick up my vehicle at the nearest VPC like I do with my 1st POV?
At the moment the VPC’s are not equipped to handle commercial vehicles. For your convenience, we do offer trucking services within U.S. and Europe and in many cases can pick up or deliver your vehicle right to your home for an additional cost. Please contact us if you are interested in this option.
My quote says it excludes any destination fees. What fees will I incur?
The destination fees you can expect to incur are terminal charges, customs clearance, as well as a handling fee charged by the local agent. These fees vary by destination but can be provide to you prior to your shipment upon request.
What are the conditions for cleanliness?
The exterior of your POV must be washed and cleaned of all dirt. The interior of your vehicle must be vacuum cleaned with only factory installed items in the vehicle.
What items may be shipped with my POV?
Only factory installed items. We also suggest removing your license plates prior to shipment.
Why am I restricted to only 1/4 tank of fuel?
U.S. Code of Federal Regulations (Title 49, Transportation, Carriage By Vessel, Section 176.905, Para A (2) specifically states: “The fuel tank of a motor vehicle or mechanical equipment powered by liquid fuel may not be more than one-fourth full.”
How can I track the status of my 2nd POV?
Unfortunately we do not have an online tracking system. You can however go to http://www.marinetraffic.com/en/, enter the vessel name your vehicle is on which we’ll provide you and you’ll be able to see in real time where that vessel is. Alternatively, contact either our U.S. or Europe office (depending on which one you booked with) or send us an email requesting an update on your shipment. Please include first and last name, order number, if available and destination.
What do I need to collect my vehicle once it arrives at destination?
Each country has different requirements. Please contact the local agent prior to your vehicle arriving. Their contact details will be provided to you at time of booking.
Why do I have to provide your agents with a Power of Attorney?
We are required to present Port and Customs Officials authority to act on your behalf. Your Power of Attorney enables our representatives to complete the import and or export process.
What are your transit times ? How long will it take to deliver my POV?
Generally speaking, transit times vary from 20-30 days depending on destination and vessel availability.
Do you guarantee my vehicle will not be damaged in transit
We only work with quality providers to insure your vehicle is properly cared for during its sea voyage but unfortunately, no one can guarantee this. We do offer all risk Marine Insurance for peace of mind and coverage in the unlikely event your vehicle is damaged. Please be aware that Steamship lines can only be held responsible for up to $500 regardless of the amount of the damage caused so we strongly suggest taking out Marine Insurance. Some vehicle insurance providers already include this coverage in your policy so check with them first to see if you’re already covered.
Where can I obtain more detailed information for preparing my POV for shipment?
If you’re in the U.S., contact the Trans Global head office at 1-800- 264-8167 or firstname.lastname@example.org or if you’re in Europe, contact Trans Global Europe at +49 (0) 6134-2592730 or email@example.com and we’ll be happy to assist you.
Prepping Car for International Shipping
• Vehicle must be thoroughly clean inside AND out • Less than a ¼ tank of fuel, cannot be above ¼ Tank • Spare tire (2 only) jack and lug wrench • Only factory installed items. No personal effects • Only tools that came with the vehicle are allowed (NO TOOL BOXES) • Only roof racks installed by the auto manufacturer • No tailgate nets, covers, bras • No extra speakers, or equalizers if not bolted • No decorative ornaments • All seat covers will be removed • Remove license plates (recommended) • Keys must be provided for all compartments to include tire locks (Department of Homeland Security Inspects all compartments and will detain any vehicle without access to a locked compartment) • Alarm system must be disengaged prior to shipment when possible • 1 Copy of Power of Attorney if other than Spouse of Service Member
You will need the original title to present to U.S. Customs. The title will be returned to you via certified mail
If your vehicle is not paid for and currently has a lien:
You will need an original signed and notarized Letter of Permission to ship overseas from the line holder (fax or copies will not be accepted)
You will need a notarized copy of the title (front and back);
In the case that the title is already electronically filed with the state and the bank can not provide you a notarized copy of the title, you will need an original DMV Transcript certified by the DMV (Title Record)
1 Copy of Military / Government I.D. Card (front and back)
1 Copy of PCS Orders
1 Copy of Marriage License if in Spouses name only
1 Copy of Power of Attorney if other than Spouse of Service Member