Wherever You Are, We'll Bring it to You

Every shipment is unique, but our international shipping quote process is designed to capture the specifics of your transport needs and give you the options you want. When you request a quote, please provide as many details as possible, including dimensions, weight, pieces, special handling needs, and the delivery time frame that will be needed. This gives our specialists a good starting point for basing a quote.

Our goal is to have you a detailed quote within 48 business hours but in most cases, you should receive your quote in your inbox within 24 hours. Because it’s not uncommon for these to end up in you spam folder, we’ll send you a text notifying you when it’s been sent so you can keep an eye out for it.

When you receive our quote, it will include a ton of information that can be overwhelming at first glance which is why you’ll want to go over it with one of our Shipping Specialists. It’s best to set up a 15 minute phone call. On this call, we’ll discuss with you what services on the quote are optional and which ones are required to ensure you only spend what you need to, and not a penny more.

We’ll also go over your specific situation and help you determine exactly what documentation will be required for shipping. Since every person’s situation is different, there is no one size fits all, so it’s extremely important that this is clear at the very beginning and so we’ll make sure we get all that straightened out on this call.

We also understand you’ll be receiving quotes from other logistic companies and several of them love to hide fees to make their service seem cheaper. On this call, your Shipping Specialist will go over any questions and discrepancies between our quote and our competitors. We’ll even provide you some questions to ask our competitors so you can flush out any hidden fees in their quotes.

We’ll also go over any questions that you may have and current industry issues you should be aware of, which there still are many post COVID, that affect transit times.

After you speak to your Shipping Specialist, you’ll know exactly what documents will be required. Once you’ve gathered all those and you’re ready to book your shipment, you’ll simply click the “Book” link in any of the emails you’ve received from us.

We’ve created a simple intuitive online portal with clear instructions on what information needs to be entered. You’ll also be able to attach copies of your shipping documents and sign the contract all online from the comfort of your home from either your computer or phone. You’ll then be emailed a copy of the signed contract and your Shipping Specialist will review the documents to ensure everything is in order and then give you a call to discuss the next steps, which includes preparing your vehicle for shipment and scheduling your shipping dates.

The type of preparation required will be dependent on what type of cargo you’re shipping. Any type of vehicle whether it be a passenger vehicle, boat, or heavy equipment, will be required to have less than quarter tank of fuel, vehicles must be completely cleaned inside and out. Heavy equipment must have all biohazard removed prior to shipment. Travel Trailers and Motorhomes must have all propane tanks purge certificates. These are just a few of the preparation requirements you may have. Rest assured, your assigned Shipping Specialist will go over all these with you and make sure your cargo meets all export and import requirements.

Trans Global Auto Logistics is an industry leader in customer support. You’ll be able to monitor the process step-by-step as your vehicle progresses.

Use a tracking website to track the status of your shipment, enter the name of the vessel that your vehicle is on (we provide this), and you can easily see where the vessel is in real-time. You’ll receive automated text and email notifications letting you know when your vehicle has sailed and when it arrives at the destination port.

You can also contact our offices in the U.S. and Europe directly (depending on which one you booked your shipment with) or simply send us a quick email requesting a shipment status update. Simply provide us with your name, destination if available, and the order number.

Prior to arrival, you’ll be provided instructions on what documentation you’ll need to collect your cargo at its destination and contact details for the destination agent.

Once your cargo arrives at its destination, your cargo will be reinspected to ensure that it has safely made the journey. We will communicate with you on the import clearance and if transport is needed from the port to your pick-up location, we make sure you receive a professional service all the way through your cargo’s final delivery.