OCONUS POV SHIPPING - EVERY SHIPMENT GIVES BACK

Every shipment is unique, but our international shipping quote process is designed to capture the specifics of your transport needs and give you the options you want. When you request a quote, please provide as many details as possible, and the delivery time frame that will be needed. This gives our specialists a good starting point for basing a quote.

Our goal is to have you a detailed quote within 48 business hours but in most cases, you should receive your quote in your inbox within 24 hours. Because it’s not uncommon for these to end up in you spam folder, we’ll send you a text notifying you when it’s been sent so you can keep an eye out for it.

When you receive our quote, it will include a ton of information that can be overwhelming at first glance which is why you’ll want to go over it with one of our Shipping Specialists. It’s best to set up a 15 minute phone call. On this call, we’ll discuss with you what services on the quote are optional and which ones are required to ensure you only spend what you need to, and not a penny more.

We’ll also go over your specific situation and help you determine exactly what documentation will be required for shipping. Since every person’s situation is different, there is no one size fits all, so it’s extremely important that this is clear at the very beginning, such as; “does your vehicle have a lien on the vehicle?”, “Is the vehicle in your name or your spouses?”. These make a huge difference on what documentation will be required and so we’ll make sure we get all that straightened out on this call.

We also understand you’ll be receiving quotes from other logistic companies and several of them love to hide fees to make their service seem cheaper. On this call, your Shipping Specialist will go over any questions and discrepancies between our quote and our competitors. We’ll even provide you some questions to ask our competitors so you can flush out any hidden fees in their quotes.

We’ll also go over any questions that you may have and current industry issues you should be aware of, which there still are many post COVID, that affect transit times.

After you speak to your Shipping Specialist, you’ll know exactly what documents will be required. It’s important to note that the documentation requirement for shipping your 2nd POV is much different and more involved than the 1st vehicle you’re shipping through the government so it’s important to start this process well in advance to avoid delays. Once you’ve gathered all those and you’re ready to book your shipment, you’ll simply click the “Book” link in any of the emails you’ve received from us.

We’ve created a simple intuitive online portal with clear instructions on what information needs to be entered. You’ll also be able to attach copies of your shipping documents and sign the contract all online from the comfort of your home from either your computer or phone. You’ll then be emailed a copy of the signed contract and your Shipping Specialist will review the documents to ensure everything is in order and then give you a call to discuss the next steps, which includes preparing your vehicle for shipment and scheduling your shipping dates.

Many of the preparation requirements are similar to those for your government-shipped vehicle, which you may already be familiar with. These include the maximum ¼ tank fuel requirement, and the necessity for a clean vehicle. We will send you a comprehensive checklist via email to ensure that you don’t overlook any important details. However, the main difference is that you are not permitted to leave any personal belongings in the vehicle you are shipping at your own expense. This can sometimes catch customers by surprise. There is one exception to this rule, which is if you opt to ship your vehicle in a container. We encourage you to discuss this option with your Shipping Specialist.

Trans Global Auto Logistics is an industry leader in customer support. You’ll be able to monitor the process step-by-step as your vehicle progresses.

Use a tracking website to track the status of your shipment, enter the name of the vessel that your vehicle is on (we provide this), and you can easily see where the vessel is in real-time. You’ll receive automated text and email notifications letting you know when your vehicle has sailed and when it arrives at the destination port.

You can also contact our offices in the U.S. and Europe directly (depending on which one you booked your shipment with) or simply send us a quick email requesting a shipment status update. Simply provide us with your name, destination if available, and the order number.

Prior to arrival, you’ll be provided instructions on what documentation you’ll need to collect your vehicle at its destination. In some cases, this will require documents from your military transportation office but rest assured, we’ll step you through the requirements to ensure nothing is overlooked.

Once your vehicle arrives at its destination, your vehicle will be reinspected to ensure that it has safely made the journey. We will communicate with you on the import clearance and if transport is needed from the port to your pick-up location, we make sure you receive a professional service all the way through your vehicle’s final delivery.

You’ll then submit your paid receipt to Transport for Troops for reimbursement.